Visit the Exchange Booth Look for the “Exchange Booth” sign.
Queue A friendly merchandiser will take your bag and place it in the queue.
Register We record a few basic details so we can identify you and record all incoming stock. This is also for security reasons (we can’t accept goods in exchange for money without ID from the owner of the goods). You’ll also need to read and sign our T&Cs.
Wait The merchandiser will give you an estimated wait time.
Receive an Offer If any of your items are eligible, the merchandiser will calculate our SWOP Retail Price. We’ll offer 50% of the value as store credit or 30% as cash. *For a limited time, items that we value over $249 will be offered 40% cash.
Accept or Reject You are free to accept or decline our offer.
- If you accept, you’ll be paid instantly in cash or store credit.
- If you decline, you can keep your items. You can repurpose them (e.g. sell them at a local market, gift to a friend, cut into cleaning cloths) or SWOP can donate them your behalf to our social enterprise, Local Opy.