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SWOP credit

Where You Can Use It +

It can be used

  • - At any SWOP store.

It can NOT be used

  • - In our online store
  • - In our Instagram sales

Expiration +

SWOP credit is valid for 3 years from date of issue. If your SWOP credit is about to expire, you can extend it. However, you must notify us before it expires. You can request an extension by emailing the store that issued you the credit (see store details).

Shopping & Gift Cards

Holds, ZipPay & Layby +

Holds: Yes, we can hold items for you until closing time of that day.

ZipPay: Yes, ZipPay is available (buy now, pay later).

Layby: No, we don’t offer layby.

Exchanges & Refunds +

Please choose your items carefully. We are not required to provide a refund or replacement if you change your mind.

All items are sold “as is”. Please keep in mind that the expected level of quality and performance might be lower for secondhand goods, depending on factors such as age and wear. We take all care to ensure we re-sell quality items.

If the item you purchase has a major problem, please ensure you contact us within a reasonable time to rectify issue. Please ensure you have proof of purchase.

For more details, refer to our Terms of Service & Refund Policy.

Gift Cards +

Gift cards are available for purchase in-store or online.

In-store Gift Cards: Do not expire and are valid for use in-store only.

Online Gift Cards: Do not expire and are valid for use in-store and online.

Shipping Policy

Shipping Fees +

Instagram Story Sales

  • - Our standard shipping starts at $8.50 to addresses in Australia and New Zealand

Online Shop (Shop Instagram)

  • - Our standard shipping starts at $8.50 to addresses in Australia and New Zealand
  • - Individual shipping fees are calculated at checkout based on location

Warehouse

  • - Orders $200 and over receive free shipping
  • - For orders under $200, standard shipping starts at $8.50 to addresses in Australia only
  • - Individual shipping fees are calculated at checkout based on location

Shipping Timeframes +

  • - Once shipped, allow for 2-3 days for your item to be delivered for metro areas, and 7-10 days for regional a areas
  • - We do not currently offer express shipping

In-Store Pickup +

Instagram Story Sales

  • - You can skip the shipping fees with free local pickup at your relevant SWOP store
  • - After placing your order via Instagram DM, let our team know that you would like to pick up the item in store
  • - Our team will let you know when the order is ready to be collected
  • - Our in-store pickup hours are 10am-5pm, seven days a week. Please have your order confirmation with you when you come

Online Sales

  • - If you’re able to visit our West End store (QLD) you can skip the shipping fees with free local pickup.
  • - Select the ‘pick up’ option at checkout.
  • - Our team will let you know when the order is ready to be collected.
  • - Our in-store pickup hours are 10am-5pm, seven days a week. Please have your order confirmation with you when you come

Warehouse

  • - We do not currently offer local pickup for items purchased from our Warehouse.

International Shipping +

  • - We currently offer shipping to New Zealand via our Instagram Story Sales and Online Store
  • - Parcels to New Zealand incur a flat rate of $8.50 and are sent via our courier partner Sendle
  • - For orders placed outside Australia or New Zealand, please contact us via info@swop.net.au with the item/s you wish to purchase and address to receive a shipping estimate
  • - Please allow for up to 10 business days for items to arrive

How Do I Check The Status Of My Order? +

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@swop.net.au with your name and order number, and we will look into it for you.

Accessibility

Wheelchair & Pram Access +

SWOP Brisbane: Yes - the store is now on street level.

SWOP Newtown: Yes – this store is on street level.

SWOP Collingwood: Yes – this store is on street level.

Philanthropy

How Does SWOP Support Charities? +

For clothes that didn’t meet our SWOP criteria (we couldn’t buy them from you), we offer to donate the items to our nominated charity on your behalf.

Some of our nominated charities that we’ve supported: Pay A Sack Forward, Red Cross, Can Too Foundation, Addison Road Community Centre, Milk Crate Theatre, Twenty10, Asylum Seeker Resource Centre, Salvos.

In Brisbane, you can choose for us to donate items to Local Opy – our very own op shop that donates 100% profits to charity.

Still Have Questions?

Contact your local store directly via email (see store details) and we will reply promptly. You can also contact us via our Facebook and Instagram.