It can be used
- At any SWOP store.
It can NOT be used
- In our online store
- In our Instagram sales
It can be used
It can NOT be used
SWOP credit is valid for 3 years from date of issue. If your SWOP credit is about to expire, you can extend it. However, you must notify us before it expires. You can request an extension by emailing the store that issued you the credit (see store details).
Holds: Yes, we can hold items for you until closing time of that day.
ZipPay: Yes, ZipPay is available (buy now, pay later).
AfterPay: Yes, AfterPay is available in store (buy now, pay later)
Layby: No, we don’t offer layby.
Please choose your items carefully. We are not required to provide a refund or replacement if you change your mind.
All items are sold “as is”. Please keep in mind that the expected level of quality and performance might be lower for secondhand goods, depending on factors such as age and wear. We take all care to ensure we re-sell quality items.
If the item you purchase has a major problem, please ensure you contact us within a reasonable time to rectify issue. Please ensure you have proof of purchase.
For more details, refer to our Terms of Service & Refund Policy.
Gift cards are available for purchase in-store or online.
In-store Gift Cards: Do not expire and are valid for use in-store only.
Online Gift Cards: Do not expire and are valid for use in-store and online.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@swop.net.au with your name and order number, and we will look into it for you.
SWOP Brisbane: Yes - the store is now on street level.
SWOP Newtown: Yes – this store is on street level.
SWOP Collingwood: Yes – this store is on street level.
For clothes that didn’t meet our SWOP criteria (we couldn’t buy them from you), we offer to donate the items to our nominated charity on your behalf.
Some of our nominated charities that we’ve supported: Pay A Sack Forward, Red Cross, Can Too Foundation, Addison Road Community Centre, Milk Crate Theatre, Twenty10, Asylum Seeker Resource Centre, Salvos.
In Brisbane, you can choose for us to donate items to Local Opy – our very own op shop that donates 100% profits to charity.
Contact your local store directly via email (see store details) and we will reply promptly. You can also contact us via our Facebook and Instagram.