Check your items
If you have some items to exchange for cash or store credit, you can check them with our online tool to confirm that they are brands that SWOP accepts to resell. You will receive an immediate estimate of the cash or store credit value of your items.

You can do this by searching for brands, selecting the category (jacket, jeans, dress etc) and selecting the condition (fair, great, excellent etc).

Schedule a visit
Skip the queue by booking a time to bring in your items to your local SWOP at your convenience.

Or send your items to us
You also have the option to post your items to us via our courier partner Sendle.

Quality control
Our buying team will assess your items in person to ensure they meet our criteria.

Accept or reject our offer
We’ll make you a formal offer of cash or store credit.
You’ll receive either 50% store credit or 30% cash back on the items we select to resell.
If you accept our offer, you'll receive your cash or store credit on-the-spot. If you reject our offer, you take your items home with you.

We created our quotation and booking tool to make the SWOP process more convenient and transparent for our community.

Knowing the approximate resale value of your items before you come in, along with the option to book an appointment makes the experience simple from start to finish.

It also allows people who don’t live close to our stores the opportunity to join the sustainable fashion movement by offering the option to send your items to sell or trade remotely.

There will still be a wait time when you bring your items in store, which our buying team will confirm with you on the day.

This is so our buying team has time to assess the quality of your items in person.

We created the booking tool so you know what time your items will be checked, and can plan your day.

Wait times are generally 1 hour for bookings, and vary between 1 and 4 hours for walk-ins depending on the queue.

Once you’ve estimated the value of your items, you can choose to send them in, rather than dropping them off in store.

You’ll be asked to create or log into your Sendle account, where you can confirm the courier pick up time. 

An email will be sent to you with the shipping address information. 

On this page, you can also choose how you want us to handle any items we can’t purchase from you.

You can still drop by any of our SWOP stores between 10am - 4pm with your items that you wish to sell.

Our quotation and booking tool allows you to make a priority appointment if you wish.

We’ve made every effort to ensure our price estimates are as accurate as possible. Your cash or credit offer may be increased or decreased once our buying team assess your items in person based on criteria such as:
- Season
- Style
- Condition

If you can’t find the brand you’re looking for in the search function, check the box that says ‘Can’t find my brand'. Our quotation tool won’t be able to value the item, but you are more than welcome to bring it along to a store or send it in for our buying team to assess.

Fair: Obvious signs of wear but potential for resale.

Good: Well loved but still has life left.

Very Good: Minor signs of wear, but still in good enough condition to gift to a friend.

Great: Worn multiple times, no obvious signs of wear.

Excellent: Like new condition, worn once or twice.

Mint: Brand new with tags.

No you don’t. It is a tool for our customers to check our resale criteria and potential resale prices before coming in.

If you just want to make a booking without receiving a quote that’s okay! You can just enter one or two items and make a booking at your convenience.

Leave a note in the comments letting us know approximately how many items we should expect in store; please note that our maximum is 1 bag/box or 40 items.