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A rare leadership opportunity has become available to join SWOP as Store Manager at our Brisbane location. This is a unique opportunity for an experienced retail leader to make an impact at the forefront of the fashion circular economy, and play a key role in SWOP’s exponential growth while also advocating our core values of sustainability, responsibility and transparency.

The ideal candidate will have an established track record of success in fashion/apparel retail management, with experience leading large teams across multiple departments. You’ll possess both sharp business acumen and a passion for sustainability, driven to make a difference in the work that you do. 

Key to success in this role will be a love of fashion and inherent appreciation of the brands, trends, and key pieces beloved by our community, and an approachable and clear communication style to introduce SWOP and our ethos to an ever-growing audience.

About the Role
Working closely with SWOP senior leadership, you’ll oversee a team of 10+ longstanding, dedicated employees and be given the autonomy to lead the store to new heights. Along with the store’s Assistant Managers, you’ll own store operations from end-to-end and be able to work both creatively and strategically to continuously improve the experience for SWOP’s customers and employees. Specific responsibilities include the following:

• Sales growth and profitability: with a keen eye for numbers and deep understanding of retail KPIs, you’ll know what levers to pull to meet (or exceed!) growth targets.
• Staff training and development: identify opportunities to mentor staff and uplevel the team’s skillset to achieve their maximum potential.
• Customer service excellence: leading by example, you’ll prioritise the customer experience at every interaction and introduce the customer voice into all decision-making.
• Marketing and business development: you’ll partner with SWOP’s marketing team to produce store-related social media content and promotions, and play a key role in building our online presence to deliver a truly omnichannel offering for customers.
• Customer relationship management: utilising SWOP’s extensive digital tools, you’ll deepen relationships with SWOP’s most loyal buyers and sellers. 
• Values-driven leadership: you’ll execute your leadership agenda through the lens of SWOP’s core values, ensuring all decisions are aligned with our culture of quality, inclusivity, integrity and connectivity.

The Benefits we offer at SWOP
At SWOP, employee wellbeing is paramount. We’ve designed our benefits package to ensure that all team members are given the support and opportunities they need to thrive, and reward their accomplishments accordingly. This is just one of the reasons we were ranked #10 on the Australian Financial Review’s Best Places to Work in Retail in 2024.

• Competitive salary
• Comprehensive performance incentive structure, with bonuses paid throughout the year and at year-end
• Weekly payroll payment
• Roster flexibility, with the opportunity to work a compressed schedule
• Employee discount and first access to SWOP’s incredible inventory
• Access to free mental health support and therapy services for you and your family members via Sonder
• Paid parental leave
• Funding for learning and development opportunities

Apply now

About SWOP
Since its founding in 2013 in West End, Meanjin/Brisbane, SWOP has reimagined the possibilities for the second-hand shopping experience, offering a curated selection of high-quality vintage, modern and designer pieces sourced directly from our community. 

Now the leading resale platform in Australia, with a growing number of stores and expansive eCommerce offering, SWOP is beloved by shoppers seeking an antidote to disposable consumption. SWOP is committed to making the circular economy for fashion more accessible, led by the guiding principle that our clothing should be more valuable to each of us. Visit us online at swop.net.au to learn more.

A rare leadership opportunity has become available to join SWOP as Store Manager at our flagship Collingwood location. This is a unique opportunity for an experienced retail leader to make an impact at the forefront of the fashion circular economy, and play a key role in SWOP’s exponential growth while also advocating our core values of sustainability, responsibility and transparency.

The ideal candidate will have an established track record of success in fashion/apparel retail management, with experience leading large teams across multiple departments. You’ll possess both sharp business acumen and a passion for sustainability, driven to make a difference in the work that you do. 

Key to success in this role will be a love of fashion and inherent appreciation of the brands, trends, and key pieces beloved by our community, and an approachable and clear communication style to introduce SWOP and our ethos to an ever-growing audience.

About the Role
Working closely with SWOP senior leadership, you’ll oversee a team of 20+ longstanding, dedicated employees and be given the autonomy to lead the store to new heights. Along with the store’s Assistant Managers, you’ll own store operations from end-to-end and be able to work both creatively and strategically to continuously improve the experience for SWOP’s customers and employees. Specific responsibilities include the following:

• Sales growth and profitability: with a keen eye for numbers and deep understanding of retail KPIs, you’ll know what levers to pull to meet (or exceed!) growth targets.
• Staff training and development: identify opportunities to mentor staff and uplevel the team’s skillset to achieve their maximum potential.
• Customer service excellence: leading by example, you’ll prioritise the customer experience at every interaction and introduce the customer voice into all decision-making.
• Marketing and business development: you’ll partner with SWOP’s marketing team to produce store-related social media content and promotions, and play a key role in building our online presence to deliver a truly omnichannel offering for customers.
• Customer relationship management: utilising SWOP’s extensive digital tools, you’ll deepen relationships with SWOP’s most loyal buyers and sellers. 
• Values-driven leadership: you’ll execute your leadership agenda through the lens of SWOP’s core values, ensuring all decisions are aligned with our culture of quality, inclusivity, integrity and connectivity.

The Benefits we offer at SWOP
At SWOP, employee wellbeing is paramount. We’ve designed our benefits package to ensure that all team members are given the support and opportunities they need to thrive, and reward their accomplishments accordingly. This is just one of the reasons we were ranked #10 on the Australian Financial Review's Best Places to Work in Retail list in 2024.

• Competitive salary
• Comprehensive performance incentive structure, with bonuses paid throughout the year and at year-end
• Roster flexibility, with the opportunity to work a compressed schedule
• Weekly payroll payments
• Employee discount and first access to SWOP’s incredible inventory
• Access to free mental health support and therapy services for you and your family members via Sonder
• Paid parental leave
• Funding for learning and development opportunities

Apply now

About SWOP
Since its founding in 2013 in West End, Meanjin/Brisbane, SWOP has reimagined the possibilities for the second-hand shopping experience, offering a curated selection of high-quality vintage, modern and designer pieces sourced directly from our community. 

Now the leading resale platform in Australia, with a growing number of stores and expansive eCommerce offering, SWOP is beloved by shoppers seeking an antidote to disposable consumption. SWOP is committed to making the circular economy for fashion more accessible, led by the guiding principle that our clothing should be more valuable to each of us. Visit us online at swop.net.au to learn more.