In-season Popular today: on trend last 12 months Popular yesterday: 1970s – 2000s
We do NOT accept:
Not in-season Not on-trend Fake designer
Condition
We accept:
Freshly washed and folded Excellent condition One bag per quote (maximum 40 items)
We do NOT accept:
Stained Damaged Odoured
Categories
We accept:
All genders All sizes Clothing Shoes Accessories
We do NOT accept:
Underwear Bridal and formal wear Corporate wear Activewear
Brands
We accept designer, vintage and handmade including but not limited to: Acne Studios, Adidas, All Is A Gentle Spring, Baserange, Burberry, Carhartt, Chopova Lowena, Comme des Garcons, Cop Copine, Diesel, Dion Lee, Dries Van Noten, Eckhaus Latta, Fendi, Frisson Knits, Ganni, Gucci, Hysteric Glamour, Issey Miyake, Jacquemus, Junya Watanabe, Kiko Kostadinov, Lee Mathews, Levi’s, Marni, Matteau, Marithé François Girbaud, Maroske Peech, Maryam Nassir Zadeh, Miss Sixty, Miu Miu, Nike, Paloma Wool, PAM, Permanent Vacation, Prada, Ramp Tramp Tramp Stamp, Save the Queen, Supreme, Stan Ray, Stone Island, Vivienne Westwood, Yohji Yamamoto, Y Project
We do NOT accept fast-fashion/low-quality brands including but not limited to: Anko, ASOS, Bardot, Boohoo, Cotton On, Dissh, Fashion Nova, Forever New, H&M, Girl Express, Glassons, Lowes, Millers, Monki, Now, Pretty Little Thing, River Island, Rockmans, Shein, Sportsgirl, Sussan, Suzanne Grae, Target, Uniqlo, Valley Girl, Zara
Inspiration + Tips
We have a good understanding what will sell well and be popular with our local community. Here’s a few places to get some selling inspiration:
SWOP Newsletter: Subscribe for our favourite looks & tips in your inbox.
Your local SWOP store: Pop in and ask what the bestsellers are.
[1.1] BEFORE YOU COME IN
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SWOP Bag + Box (Size, Weight & Presentation)
We accept:
One bag/box per quote. This is typically up to 40 items Max size: 50x50cm Max weight: 8-10kg. This ensures your SWOP bag/box can be carried safely by you and our staff.
We recommend:
Wipe down shoes and accessories so they look their best Fold items neatly Remove hangers and shoe boxes
Buying Counter
Buying counter hours are between 10am and 4pm at all of our stores. While we encourage you to make a booking to bring your items in to sell or trade, we do accept walk-ins. Please note that our store hours are not the same as our Buying Counter hours.
Why do I have to bring my items in physically?
Our buyers need to assess your items in person to see if they meet our criteria. You can choose to book an in-store appointment or send your items in via our courier company Sendle.
[2.0] EXCHANGE BOOTH PROCESS
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Make a Selling/Trading Appointment
Email your preferred SWOP store or use our online booking tool (the red chatbot at the bottom right of our website) to make an appointment or to organise to send them in.
We recommend making an appointment, however walk-ins are welcome between 10am – 4pm daily.
The Selling/Trading Steps
Step 1
Check if your items are suitable to sell or trade with SWOP. See the 'Sell + Trade Criteria' at the top of this page.
Step 2
Reach out to your preferred SWOP store via email or use our online booking tool (the red chatbot at the bottom right of our website) to book an appointment or to organise to send them in.
Step 3
Prepare your items to bring or send in.
Step 4
Bring your items in and our buyers will assess them (allow up to 4 hours).
Step 5
We’ll offer 50% store credit or 30% cash back on selected items.
Step 6
Take the cash/credit or reject the offer and keep your items. Or we can donate them on your behalf to our social enterprise.Email your preferred SWOP store to make an appointment or to organise to send them in. We recommend making an appointment, however walk-ins are welcome between 10am – 4pm daily.
Wait Time
You may have to wait from 1-4 hours to have your items assessed. The buyer in-store will give you an estimate at time of drop-off. You may like to browse the store, go out for lunch, or run some errands … just be back by the end of the day.
IMPORTANT: You must return same day. Any items not collected will be donated to charity.
How to get paid
If you choose cash, you will be paid in cash on the day you bring your items in. For cash payments over $500 you may be paid via bank transfer.
If you choose SWOP credit, we will set up a customer account for you and you will be able to spend your credit in any SWOP store.
Ineligible Items
Please don’t take it personally if SWOP doesn’t make an offer on your items! We have strict criteria and our buyers can provide feedback if you wish. They can also let you know if any items are worth bringing back at a later date if it happens to be a seasonal issue or related to our stock levels.
We have strict criteria and our buying team will provide you with feedback about any items that didn't meet the criteria. This could be due to being out of season, needing a stain removed or a button mended. They will also let you know if any items are worth bringing back at a later date.
For items that aren't quite fit for us to resell at SWOP, you have plenty of options:
Sell: Try selling your items online using Depop, Vestiaire Collective, Ebay, Facebook marketplace, or at a local market.
Repurpose: Gift to a friend, upcycle, cut into cleaning cloths.
Donate: We can donate the un-sold clothes to charity on your behalf. In Brisbane, you can choose for us to donate them to our beloved social enterprise Prise Op Shop.
Can I Sell Back Items That I Bought at SWOP?
In most cases, yes! However, we buy according to condition, style, season and store stock levels so there may be cases when certain items are out of season or overstocked in store.
[3.0] SWOP CREDIT
Where You Can Use It
It can be used at any SWOP store.
Please email your local swop store to use your store credit online.
Expiration
SWOP credit is valid for 3 years from date of issue.
If your SWOP credit is about to expire, you can extend it. However, you must notify us before it expires. You can request an extension by emailing the store that issued you the credit (see store details).
[3.1] SHOPPING + GIFT CARDS
Holds, Zip, AfterPay + Laybuy
Holds: Yes, we can hold items for you until closing time of that day.
ZipPay: Yes, ZipPay is available (buy now, pay later).
AfterPay: Yes, AfterPay is available in store (buy now, pay later)
Layby: No, we don’t offer layby.
Exchanges + Refunds
Please choose your items carefully. We are not required to provide a refund or replacement if you change your mind.
All items are sold “as is”. Please keep in mind that the expected level of quality and performance might be lower for secondhand goods, depending on factors such as age and wear. We take all care to ensure we re-sell quality items.
If the item you purchase has a major problem, please ensure you contact us within a reasonable time to rectify issue. Please ensure you have proof of purchase.
For more details, refer to our Terms of Service & Refund Policy.
Gift Cards
Gift cards are available for purchase in-store or online.
In-store Gift Cards: Do not expire and are valid for use in-store only.
Online Gift Cards: Do not expire and are valid for use in-store and online.
[3.2] SHIPPING POLICY
Shipping Fees
Our standard shipping starts at $8.50 to addresses in Australia and New Zealand.
Orders $200 and over receive free shipping within Australia.
International shipping fees are calculated at checkout based on location.
Exchanges + Refunds
Please choose your items carefully. We are not required to provide a refund or replacement if you change your mind.
All items are sold “as is”. Please keep in mind that the expected level of quality and performance might be lower for secondhand goods, depending on factors such as age and wear. We take all care to ensure we re-sell quality items.
If the item you purchase has a major problem, please ensure you contact us within a reasonable time to rectify issue. Please ensure you have proof of purchase.
For more details, refer to our Terms of Service & Refund Policy.
How do I Check the Status of my Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@swop.net.au with your name and order number, and we will look into it for you.
[3.3] ACCESSIBILITY
Wheelchair + Pram Access
SWOP West End: the store is on street level.
SWOP Darlinghurst: the store is on street level.
SWOP Collingwood: the store is on street level.
See our Contact page for more accessibility information.
[3.4] PHILANTHROPY
How does SWOP Support Charities?
For clothes that didn’t meet our SWOP criteria (we couldn’t buy them from you), we offer to donate the items to our nominated charity on your behalf.
Some of our nominated charities that we’ve supported: Pay A Sack Forward, Red Cross, Can Too Foundation, Addison Road Community Centre, Milk Crate Theatre, Twenty10, Asylum Seeker Resource Centre, Salvos.
In Brisbane, you can choose for us to donate items to Prise Op Shop – our very own op shop that donates 100% profits to charity.
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